1. Introduction Welcome to KitXI (www.kitxi.com). By accessing or using our website, products, or services, you agree to be bound by these Terms and Conditions. If you do not accept any part of these terms, please discontinue use of our website.
2. Website UseThe content on KitXI is provided for general information, inspiration, and shopping purposes. We may update or modify the website at any time without prior notice.Any misuse of this website — including attempts to disrupt functionality, access restricted areas, or engage in fraudulent activity — may result in legal action.
3. Product Information and PricingWe work hard to ensure all product descriptions, images, pricing, and availability details are accurate. However, occasional errors may occur. KitXI reserves the right to correct inaccuracies, update information, adjust prices, or cancel orders where necessary.All prices are shown in GBP (£) unless stated otherwise. Prices may include applicable taxes such as VAT, depending on your location.
4. Orders and Payments by placing an order on KitXI, you confirm that:- All information provided is accurate and complete- You are authorised to use the chosen payment method. Orders are processed once payment has been successfully received. We reserve the right to cancel or refuse any order if fraudulent activity, incorrect information, or payment issues are suspected.5. Delivery and Shipping We aim to dispatch orders promptly and provide tracking information whenever possible. Delivery times may vary depending on your location, courier availability, and unforeseen delays. International customers are responsible for any customs duties, import taxes, or additional fees charged by their country. If your order is delayed, missing, or arrives damaged, please contact us so we can help resolve the issue.
6. Returns and Refunds If you receive a faulty or incorrect item, you may request a return within 30 days of receiving your order. To begin a return, please contact us at contact@kitxi.com.Returned items must:- Be unused- Be in original condition- Include all tags and packaging. Personalised or custom-made items cannot be refunded unless the product is defective or the error was made by KitXI.
7. Personalisation and Custom Orders Custom and personalised products are created based on the details you provide. Please double-check all names, numbers, colours, and design choices before confirming your order.Once a personalised order is placed, it cannot be changed or cancelled. These items are non-returnable unless faulty.
8. Privacy Policy Your privacy matters to us. Please refer to our Privacy Policy for details on how KitXI collects, stores, and protects your personal information.
9. Limitation of Liabilities is not responsible for any damages arising from the use or inability to use our website or products, including indirect, incidental, or consequential losses. In cases where liability cannot be excluded, our responsibility is limited to the value of the product(s) purchased.
